Stone Embroidered Strapless Satin Evening Dress

For your orders within Turkey, your products will be delivered to cargo within 1 to 5 business days at the latest. Shipping is free for purchases of 2000 TL and above.

Your international orders are transferred to Yurtiçi Kargo between Monday and Thursday and delivered to your address within 7 to 10 business days at the latest. Shipping fees may vary depending on your region and the shipping cost is reflected in the cart. No exchanges or returns are made for international orders or products purchased from the store.

RETURN / EXCHANGE CONDITIONS

• For returns, products must be sent back unused, in good condition with their protective bag and original packaging.
  
• In case the security ribbon attached to evening dresses is removed or damaged, exchanges or returns will not be accepted. The security ribbon is attached to the product in a way that does not prevent you from trying it on.
  
• All returned products received by us are first subjected to a detailed inspection by our quality control team. If your return request is approved after the inspection process is completed, a refund will be issued to you. If not approved, your return request will be rejected, and the product will be sent back to your address.
  
• In personal situations such as the product not fitting, it must be delivered to cargo within 7 days at the latest from the delivery date. For the evening wear category, this period is 1 business day. 
  

RETURN PROCEDURES

• If you wish to return your product, you can send it to us with freight collect via Yurtiçi Kargo with code "328656413" within 1 day from the delivery date.
  
• Return shipping fees are covered by the customer. The transaction is carried out by deducting the shipping amount when processing the refund.
  
• Returns of products that cannot be resold are not accepted.
  

For details, you can visit our Consumer Rights, Withdrawal, Cancellation and Return Conditions page.

All services provided in our store and ESER GİYİM İNŞ. TYPE. SINGING. TRADE. LTD. STI. It belongs to our company and is operated by our company. Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below. Due to the nature of the business, our Store collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or our Store. Our company may send campaign information, information about new products, promotional offers to its customers and members in certain periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive. During the approval process via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members. Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information. Our company may use the requested information for direct marketing purposes, either by itself or by the people it cooperates with, except for the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, except for the purposes and scope determined by the "Membership Agreement" by our company and its collaborators. Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show

Third Party Websites and Apps

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on the website of our company are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only for the use of our Store and do not cover third party websites.

Exceptional Circumstances

In the limited cases specified below, our company may disclose the information of users to third parties, except for the provisions of this "Privacy Policy". These cases are limited in number; 1. To comply with the obligations imposed by the laws, decrees, regulations, etc., issued by the competent legal authority and in force; 2. In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice; 3. Requesting information about users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority; 4. It is necessary to provide information in order to protect the rights or security of users.

Email Security

Never write down your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

Our company can change the provisions of this "Privacy Policy" at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.

For any questions or suggestions regarding our privacy policy, you can send an email to Eser@esergiyim.com.tr. You can reach our company's contact information below.

1) Credit Card on the Site

You can use any credit card to make a single online payment or take advantage of our iyzico online installment options. For online payments, your credit card will be charged at the end of your order. In the event of order cancellations or stock issues, refunds will be processed within 7-10 business days .

2) Order Refund

If your order is canceled for any reason, the Company will refund the product price to your account and/or credit card within 7-10 business days . However, you must provide your accurate and complete bank account and/or credit card information to our Company's financial authorities.

3) Delivery

We strive to deliver your ordered products to cargo on the same day. For products that require time to be delivered, the delivery time is 1-5 business days, as specified in the product details. You will be notified in the event of a possible delivery delay. To ensure smooth delivery, please provide your current location as your delivery address during the day. Your requests will be processed according to the delivery type you specified at the end of your order. Products from our Istanbul-based company will be shipped via Yurtiçi Kargo. After your orders are confirmed, they will be delivered to the cargo company within 1-5 business days . You can discuss different delivery terms by contacting our customer representative. Furthermore, cargo deliveries are only available in Turkey.

4) Payment Tracking

If the system fails to process a transaction due to any issue, our visitor is notified on the payment page. If an error occurs at the specified address, the orderer is contacted regarding the undelivered order. The validity of the email address provided by our visitor is confirmed by an automatic email sent after the order is submitted. We are responsible for the delivery of the order to the customer as well as to the bank through which we use the credit card system.

Please pay attention!

Please open and inspect any packages you suspect were damaged during shipment in the presence of a representative from the company you received them from. If you suspect any damage, please file a report with the courier company and do not accept the product. Once the product is received, the courier company is deemed to have fulfilled its duty. If the product is damaged: Send the report you prepared as soon as possible to 0(216) 491 03 62 by fax and report the situation to noreply@esergiyim.com.tr. If you follow these steps, we will begin working on your package and ensure repeat delivery as soon as possible. Briefly explaining your reason for returning the product in this email will help us further our efforts regarding the product.