Hooded Tunic Trousers Cupro Set

For your orders within Türkiye, they will be delivered to your address within 7 to 10 business days at the latest. Your international orders are transferred to Yurtiçi Cargo between Monday and Thursday and delivered to your address within 7 to 10 business days at the latest. Shipping charges may vary depending on your region and the shipping amount is reflected in the cart. For products that take time to supply, the cargo delivery time is 3 business days as stated in the product detail.

There are no exchanges or returns on evening dresses, products with delicate fabrics, stones, tags that have been removed or used products.

To return the product, you can send it to Eser Giyim via Yurtiçi Kargo with the code "328656413". During the product return process, the shipping fee must be paid by the customer.

For details, you can visit our Consumer Rights Withdrawal, Cancellation and Return Conditions page.

For details, you can visit our Consumer Rights Withdrawal, Cancellation and Return Conditions page.

All services provided in our store and ESER GİYİM İNŞ. TUR. SAN. TİC. LTD. ŞTİ. It belongs to our company and is operated by our company. Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below. Due to the nature of the business, our Store collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or our Store. Our company may send campaign information, information about new products, promotional offers to its customers and members in certain periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive. During the approval process via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members. Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information. Our company may use the requested information for direct marketing purposes, either by itself or by the people it cooperates with, except for the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, except for the purposes and scope determined by the "Membership Agreement" by our company and its collaborators. Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show

Third Party Websites and Apps

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on the website of our company are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only for the use of our Store and do not cover third party websites.

Exceptional Circumstances

In the limited cases specified below, our company may disclose the information of users to third parties, except for the provisions of this "Privacy Policy". These cases are limited in number; 1. To comply with the obligations imposed by the laws, decrees, regulations, etc., issued by the competent legal authority and in force; 2. In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice; 3. Requesting information about users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority; 4. It is necessary to provide information in order to protect the rights or security of users.

Email Security

Never write down your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

Our company can change the provisions of this "Privacy Policy" at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.

For any questions or suggestions regarding our privacy policy, you can send an email to Eser@esergiyim.com.tr. You can reach our company's contact information below.

1) Wire Transfer or EFT

You can make it to any of our Kuveyt Türk bank accounts (TL).

2) Credit Card on the Site

You can take advantage of our online single payment or iyzico online installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 3 working days in order cancellations due to possible order cancellation or stock problems.

3) Order Price Refund

In case of cancellation of your orders for possible reasons; The COMPANY returns the product price to your account and/or credit card within three business days. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company.

4) Delivery

We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3 working days as stated in the product details. You will be informed in case of possible delayed delivery. In order for the product to be delivered without delay, please state the address of your current location as the delivery address. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by UPS cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest. You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Türkiye.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.

Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. After the product is received, it is accepted that the cargo company has fully fulfilled its duty. If the product is damaged: Send the report you have prepared to 0(216) 491 03 62 as soon as possible and inform the e-mail address noreply@esergiyim.com.tr. If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.