1) Credit Card on the Site
You can benefit from our online single payment or iyzico online installment options with all your credit cards. In your online payments, the amount will be deducted from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, the money will be refunded to your credit card within 7-10 business days .
2) Order Price Refund
In case of cancellation of your orders due to possible reasons; the Company will refund the product price to your account and/or credit card within 7-10 business days . However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.
3) Delivery
We try to deliver the products you have ordered to the cargo on the same day. For products that take time to be procured, the cargo delivery period is 1-5 business days as specified in the product details. You will be informed in case of a possible delay in delivery. In order for the product delivery to be carried out without delay, please provide the address of your location as the delivery address during the day. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent with Yurtiçi Kargo. After your orders are approved, they will be delivered to the Cargo company within 1-5 business days . You can consult our customer representative and discuss different delivery terms. In addition, cargo deliveries are only valid for Turkey.
4) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, the orderer is contacted regarding the order that could not be delivered. The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the order is transferred. We are responsible to the bank we use the credit card system as well as the customer for the delivery.
Please pay attention!
Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received them from. If you think there is any damage to the product, do not accept the product after a report is prepared by the cargo company. After the product is received, it is assumed that the cargo company has fulfilled its duty completely. If the product is damaged: Send the report you have prepared to 0(216) 491 03 62 as soon as possible by fax and report the situation to online@esergiyim.com.tr . If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you will have helped us in our work on the product.
